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Bold Software Extends Presence in Enterprise Market with Launch of BoldCCM

Consolidated Solutions Provide E-Tailers with a Suite of Website Communication Tools, Including Live Chat & Remote Control

Wichita, KS (PRWEB) June 16, 2009 — Bold Software (formerly Bravestorm) today announced the availability of BoldCCM Customer Communication Management suites, designed to help larger scale retailers increase sales and improve online support. BoldCCM combines live chat, click-to-call, email management, active co-browsing, and remote control into a single, intuitive interface.

Bold Software Announces BoldCCM
Bold Software Announces BoldCCM

The goal of BoldCCM – as with all of our offerings – is to help e-retailers leverage web communications tools to take control of online sales and support interactions
BoldCCM products, tailored for larger scale deployments, are comprehensive solutions encompassing live chat, click to call, email management, active co-browsing, and remote control capabilities.
The new BoldCCM gives us all the features we need to truly enrich the online experience for our clients’ customers
Our clients’ customers are looking to resolve their sales and support questions instantly, and the features included in BoldCCM will enable us to do that.

“The goal of BoldCCM – as with all of our offerings – is to help e-retailers leverage web communications tools to take control of online sales and support interactions,” commented Bold Software President and CEO Steve Castro-Miller. “BoldCCM products, tailored for larger scale deployments, are comprehensive solutions encompassing live chat, click to call, email management, active co-browsing, and remote control capabilities.”

New Features for Enterprises
With BoldCCM products, customers get powerful website communications tools including several new additions designed to give larger businesses a competitive edge. ActiveAssist is a robustly integrated co-browsing and full remote control capability that allows an operator to take over a shopper’s mouse or computer to resolve sales and support questions quickly and effectively. An enhanced dashboard provides contact center supervisors with a graphical representation of the entire website communications operation. A newly updated Salesforce.com integration module automatically creates leads, contacts, and cases inside of a firm’s Salesforce implementation.

“The new BoldCCM gives us all the features we need to truly enrich the online experience for our clients’ customers,” said Dadi Freund, Director of Customer Support for Exent, Inc. As the world’s leading games-on-demand company, Exent works with national cable and media companies to help them service their customers. “Our clients’ customers are looking to resolve their sales and support questions instantly, and the features included in BoldCCM will enable us to do that.”

BoldCCM is available now for $99 or $199 a month depending on the package. For more details on BoldCCM Enterprise, go to www.BoldCCM.com or stop by booth #331 at the Internet Retailer’s 2009 Annual Conference and Exhibition in Boston between June 15th and June 18th.

About Bold Software:
Bold Software LLC, offers a comprehensive product line of website communication solutions that are designed to help businesses of any size improve online support and increase sales. Using Bold Software’s live chat software, click-to-call, email management and active co-browsing tools, businesses can quickly and effectively engage visitors at their website. All of Bold Software’s offerings are designed with a flexible breadth of capabilities that allow its broad base of customers — ranging from small, standalone businesses to large enterprises — to customize the software to meet their specific needs. The company is headquartered in Wichita, KS, with thousands of customers around the world. For more information about Bold Software, please visit www.BoldSoft.com or call 1-866-753-9933.

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[Via Computer]


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